FAQs About Ratchet Belts

What currency are the prices do I see in the Jackratchet?
All prices are in USD.

I just ordered an belt from the Jackratchet, when will it ship?
All orders are shipped within 1-2 business days. 

What is the width and length of the belt?
The belt is 30mm in width and 51 inches in length. It is adjustable in length so you can trim it to fit your size.

I am not in love with my order, can it be returned? What if there is an issue?
Yes!  You can return it within 30 days for a full refund.  We also offer a 6 month warranty to get a free replacement if the belt has any defects.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please return it for a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at david@jackratchet.com. If the given address is wrong we can change the address to the correct one within 24 hours. 

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to david@jackratchet.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.